At Pet Memorial Australia, we are committed to providing a supportive platform for businesses and services dedicated to pet memorials. If you are not fully satisfied with your listing purchase, we offer a 14-day money-back guarantee. Please read our refund and returns policy carefully:
1. Eligibility for Refunds
- Refunds are available within 14 days of your initial purchase date.
- To be eligible for a refund, you must submit a request within this 14-day window and provide a valid reason for the refund.
2. How to Request a Refund
- To request a refund, please contact our support team via info@petmemorialaustralia.com or through our contact form.
- Include the order number, the date of purchase, and the reason for requesting a refund.
3. Processing Refunds
- Once your refund request is received and verified, we will process the refund within 7 business days.
- Refunds will be credited back to the original method of payment.
4. Exceptions
- Refunds may not be granted if the listing has been fully set up and published for more than 14 days, unless a technical issue or error on our part is identified.
- Any misuse or violation of our terms and conditions may result in the denial of a refund request.
If you have any questions regarding this policy, please don’t hesitate to reach out to our support team.
Need help?
Contact us at info@petmemorialaustralia.com.au for questions related to refunds and returns.