About Pet Memorial Australia

Compassionate Pet Farewells & Memorials For Sydney & Australia

Our Story & Legacy

When we lose a beloved pet, it’s not just the end of a chapter; it’s the profound loss of a true companion and a foundational member of the family. The sadness can be overwhelming, and knowing what to do next isn’t always clear, often leaving families feeling isolated and uncertain during their grief.

Founded on Compassionate Change

Pet Memorial Australia was founded in 2018 as a family-run service determined to address this very struggle. We saw how many people were left feeling unprepared and unsupported during one of the hardest moments of their lives. It began with a simple but critical idea: to offer professional, empathetic guidance and clarity for what happens after a pet passes away, ensuring every family has a clear path forward.

From Guidance to Dignified Service

From that initial idea, our commitment naturally grew into a comprehensive aftercare service. We began by sharing essential, researched information about grief, how it affects us, and how to navigate the very real and deep sadness we feel after losing a pet. Yet, it soon became clear that families wanted more than resources, they required a way to honour their pets with the same care, respect, and professionalism given to any loved one.

Today: Standards of Excellence

Today, Pet Memorial Australia provides a complete range of professional pet cremation services, supported by industry-leading tracking and compassionate pickup available across a wide area, from Wollongong to Newcastle. We handle every pet with meticulous care and dignity, because we understand how important this final goodbye truly is. Furthermore, we curate and ship our carefully selected, high-quality memorial products across Australia, including personalised urns, keepsakes, and jewellery, helping keep your pet’s memory close, no matter where you are.

Everything we do, from our secure booking systems (developed by Co-Founder Alexa) to our dedicated client support (led by Founder Nathan), is built on one unshakable belief: that pets are family. And they deserve to be remembered with love, professionalism, and true peace of mind.

Take your time exploring our website. When you’re ready, we are here to help and honoured to earn your trust.

Meet The Pet Memorial Australia Founders

A personal journey of love, loss & legacy.

Nathan Broadbridge - Co-Founder and Director of Client Care

For as long as I can remember, animals have been part of my life. I’ve grown up with dogs, chickens, lizards, turtles, yabbies; I even had a pet eel at one point. Each one brought something special, and saying goodbye was always hard. I’ve felt the kind of grief that only pet lovers truly understand.

Founding Pet Memorial Australia

I’ve personally experienced the profound grief that comes with pet loss, and it was that difficult journey that drove me to seek a better solution for Australian families. In 2018, I founded Pet Memorial Australia with my wife Alexa to address the critical gaps I saw in industry standards. My vision was simple: to create a service that treats every pet and every family with uncompromising dignity, transparency, and respect.

My Commitment to Client Care

My daily role at Pet Memorial Australia is hands-on and deeply personal. As the Director of Client Care, I oversee every critical stage of the client journey, from the initial support call where we discuss your needs to the final seamless booking process. I personally ensure our commitment to transparent pricing, secure pet tracking, and dignified care is never compromised. We’ve been trusted by families across NSW since 2018, and I feel honoured to lead a service that provides the professional, reliable, and compassionate aftercare your companion deserves.

Alexa Broadbridge - Co-Founder and Director of Experience

Expertise Forged in Professional Dignity

Alexa brings a rare and invaluable perspective to pet aftercare. Having grown up immersed in the industry, with family members holding senior positions in the human funeral service space, she gained a lifetime of insight into the rigorous standards required for dignity, professionalism, and structured logistics. This direct knowledge transfer is the core reason our services meet such a high benchmark for respectful memorialisation.

Designing Trust and Transparency

When we started Pet Memorial Australia, I wanted to create a thoughtful space where people didn’t feel rushed or alone. Leveraging my experience, I personally designed and developed our entire digital platform and sales system. My focus was on the details that matter: making sure every piece of information is clear and accessible, ensuring the booking process is calm and efficient, and that our digital experience reflects the high level of transparency and integrity required for a sensitive service.

The Commitment to Personalised Support

I believe in the comfort of simple, sincere support. This commitment drives my work in curating the kind of resources I wish I’d had when I lost my own pets, and in helping families find the right keepsake to honour their companion. My aim is to ensure that the entire Pet Memorial Australia experience, from your first click to the final return of your pet's ashes, feels calm, respectful, and genuinely helpful during a difficult time.

Secure Pet Cremation: Facility & Tracking Transparency

Providing guaranteed private cremation and secure tracking requires specialised, high-standard facilities. To ensure this, we have partnered exclusively with Buddy Cremations, a leading and accredited professional crematorium provider.

Guaranteed Pet Tracking

Your pet receives a unique, non-removable, heat-resistant ID tag immediately upon collection. This tag remains with your companion throughout the entire cremation process, guaranteeing single-pet integrity. The tag is included with the returned ashes and the Certificate of Cremation, offering you the absolute certainty that the ashes you receive belong solely to your beloved pet.

• Our Partner, Buddy Cremations: Buddy serves as our dedicated fulfillment partner. They focus on maintaining operational excellence and handling our direct service contracts with veterinary clinics across the region.
• Our Focus (Pet Memorial Australia): We focus entirely on supporting the general public and managing the compassionate client journey, from your first call or online booking through to the final return of the ashes.
• Facility Security & Privacy: The accredited cremation facility is located in Western Sydney. For security, privacy, and operational compliance, this location is not open to the general public and does not host client visits. This protects the dignity of all pets in our care and ensures a strictly professional environment.

What We Offer

Pet Cremation Services

Pet Cremation ServicesWe provide compassionate, individual pet cremation services across Sydney, Blue Mountains, Central Coast, Newcastle, and Wollongong. Our process is respectful, transparent, and designed to offer peace of mind. Your pet is cared for as if they were our own, from collection to the safe return of their ashes.

Memorial Keepsakes – Shipped Australia-Wide

From handcrafted urns and jewellery to t-shirts and photo frames, we offer a wide range of memorial keepsakes that can be delivered anywhere across Australia. Every piece is personalised and created with care to help keep your pet’s memory alive in a way that’s meaningful to you.

Support, Resources & Guidance

Grief doesn’t have a timeline, and it doesn’t look the same for everyone. Our website is home to a growing library of grief support resources, as well as detailed information on pet cemeteries, crematoriums, and farewell options across Australia. Whether you’re looking for answers or comfort, you’ll find compassionate guidance here.

Pet memorial Australia is Here When You Need Us

Whether you’re planning ahead or navigating a recent loss, Pet Memorial Australia is here to support you with practical services and gentle understanding. Thank you for trusting us during such an important time; we don’t take that responsibility lightly. 

Let us help you honour your pet’s memory, in your own way, and in your own time.